THE GIDEONS INTERNATIONAL IN AUSTRALIA INC
MEMBERSHIP LEAD
FULL TIME
ABOUT US
The Gideons International in Australia (TGIA) is an association of Christian business and professional people, dedicated to spreading the Gospel through service, Scripture distribution, and personal testimony. With a global presence and a heart for evangelism, TGIA seeks to be an extension of the mission of the local church by placing Scriptures in strategic locations and equipping members to serve in their communities.
THE ROLE
Are you passionate about building relationships, fostering community, and supporting the growth of a national ministry? TGIA is seeking a Membership Lead to join our national ministry support team. This role is essential to enhancing member engagement, driving membership growth, and ensuring members remain aligned with the ministry's mission of winning others to Christ. Working closely with the Operations Officer and the National Executive Director (NED), the Membership Lead will support the development of meaningful member experiences, handle membership-related operations, and contribute to the strategic direction of The Gideons.
As the Membership Lead, you will be responsible for coordinating membership recruitment, retention, and engagement activities, ensuring the membership journey aligns with TGIA’s mission and values. The successful candidate will oversee member communications, maintain accurate records, and support membership-related governance and compliance efforts. The role plays a critical part in advancing TGIA’s mission by developing relationships with members and providing vital support to the national leadership team.
The Membership Lead works collaboratively as a sub-department within the Communications team. They will report to the Operations Officer and National Executive Director. Direct Reports: Nil
KEY RESPONSIBILITIES
1. Membership Recruitment and Retention
- Develop and implement strategies to attract new members and retain existing ones.
- Collaborate with marketing and communications teams to promote membership benefits.
- Analyse membership data to identify trends and opportunities for growth.
2. Member Engagement
- Organise and manage member events, webinars, and other engagement activities.
- Regularly communicate with members to ensure their needs are met and gather feedback.
- Develop and oversee a member onboarding process to enhance the new member experience.
- Review all communications sent to members to ensure alignment with TGIA’s mission.
3. Database and Membership Management
- Maintain accurate and up-to-date membership records.
- Utilise membership management software to track membership status and trends.
- Ensure data integrity and confidentiality in all membership-related processes.
4. Membership Services
- Respond to member inquiries and provide high-quality service.
- Address and resolve membership issues or concerns.
- Develop and distribute membership materials, including welcome kits and renewal notices.
5. Strategic Planning
- Contribute to the development and execution of long-term membership strategies.
- Provide insights and recommendations to the NED based on membership data.
- Assist in setting membership goals and objectives that align with organisational priorities.
6. Governance and Compliance
- Ensure membership operations comply with TGIA’s constitution and bylaws, particularly Articles 10 (Membership) and 13 (Member Duties).
- Oversee adherence to internal governance policies and procedures related to membership.
KEY PERFORMANCE INDICATORS
- Membership growth rate
- Member retention rate
- Member satisfaction and engagement levels
- Accuracy and timeliness of membership data
- Successful execution of membership events and initiatives
SKILLS AND EXPERIENCE
- A heart for ministry, a strong Christian faith and a commitment to TGIA’s mission.
- Strong organisational, communication and relationship-building skills
- A strategic mindset with a passion for engagement and growth
- Diploma or degree in Business Administration, Communications, Marketing, Nonprofit Management, or a related field.
- Proven experience in membership management, network development, customer service or a similar role.
- Proficiency in membership management software and data analysis.
FOCUS AREAS FOR THE ROLE INCLUDE
- Process Improvement: Analyse existing processes related to membership operations, identifying areas for improvement.
- Member Services: Oversee the membership process, including new registrations, updates, and renewals. Ensure members receive a high standard of support and assistance.
- Governance Compliance: Ensure membership activities comply with internal policies and national regulatory requirements.
ORGANISATIONAL ALIGNMENT
This position works closely with the Operations Officer and the National Executive Director, aligning membership strategies with TGIA’s mission and overall organisational goals. Collaboration with other departments, including communications and compliance, ensures a seamless approach to member management.
SPECIAL PROJECTS
From time to time, the Membership Lead may be called to participate in special projects or event coordination, supporting the ministry's broader initiatives.
TO APPLY
Please send a copy of your current CV including a cover letter addressing your suitability for the role and outlining your experience against the key responsibilities and focus areas of the role to Hannah Muliono (hmuliono@gideons.org.au) by COB 25 October 2024.
If you wish to submit an Expression of interest, please also email Hannah Muliono on hmuliono@gideons.org.au.
FULL TIME MEMBERSHIP LEAD PROMOTIONS
Join Us as our Membership Lead – Help Build a Legacy of Impact!
Are you ready to make a difference in an organisation where membership is the heart of everything we do?
At The Gideons International in Australia, our members are more than just supporters—they are the lifeblood of our ministry. We are seeking a dynamic Membership Lead to join our team and play a strategic role in driving the growth and engagement of our membership community.
In this key position, you’ll work closely with the Operations Officer and National Executive Director (NED), ensuring that every interaction with our members strengthens their connection to our mission. You’ll be the primary voice for our members, leading initiatives that promote engagement, recruit new members, and ensure our community remains vibrant and active.
Why this role matters:
Membership growth isn’t just about numbers—it’s about building a community of volunteers, advocates, and ambassadors who are passionate about advancing our mission of sharing God’s Word. Without this base, our capacity to support global Scripture distribution and impact lives diminishes. A robust membership ensures that we continue to grow in strength, purpose, and reach.
As Membership Lead, you will be the strategic lead on all communications, ensuring that members feel valued, informed, and engaged. Your work will help solidify long-lasting relationships and provide the foundation for future success. From member events and onboarding to financial communications, you will oversee the member experience, driving a sense of belonging and purpose.
Working closely with TGIA leadership, key responsibilities include:
- Facilitating membership recruitment and retention initiatives
- Developing meaningful engagement strategies that build a connected and motivated community
- Overseeing all external membership communications, including financial matters, membership renewals, and reimbursements, ensuring clear and consistent messaging
- Promoting member training and development opportunities, enriching the membership experience
This is an opportunity to not only enhance the strength of our community but to become part of a team committed to shaping the future of TGIA, ensuring our ministry continues to grow and thrive.
Join us in this exciting role, where your efforts will directly contribute to advancing God’s Kingdom. Together, let’s grow stronger in our mission and expand our reach by ensuring our mission continues to flourish for generations to come!
|
