Student Finance Officer
Part-Time, Permanent (3 days per week)
Hours: 7.35 hours per day
Location: Flexible (Sydney preferred, Parramatta Campus)
Alphacrucis University College (AC) is seeking a detail-oriented and student-focused Student Finance Officer to join our Student Support team on a part-time, permanent basis.
This role plays a key part in supporting students with fees and payments, ensuring they understand their financial obligations and available options such as payment plans, FEE-HELP, and scholarships. The Student Finance Officer also ensures accurate financial records are maintained within AC’s student management system, contributing to a positive student experience.
About the Role
As a member of the Student Support team, the Student Finance Officer is responsible for providing timely, accurate, and supportive financial assistance to students throughout their study journey.
Working pattern:
- 3 days per week (Tuesday is mandatory; the other two days are flexible)
Key Responsibilities
- Ensure students receive accurate and timely invoices for tuition and other fees.
- Provide clear information to students regarding payment options, including payment plans and FEE-HELP.
- Monitor student fee payments, follow up on non-payments, and apply late fees or penalties as required.
- Maintain accurate financial records in the student management system.
- Assist with invoicing and payments for local church partners and third-party organisations.
- Support the finance team with investigation and recovery of aged debt.
- Respond to student and staff enquiries relating to financial matters that impact the student experience.
- Undertake other duties as required to support team and organisational objectives.
Person Specification
Qualifications
- Completion of Year 12 or equivalent (essential).
- Qualifications in finance or business are desirable but not essential.
Experience
- Familiarity with the higher education and/or VET sector.
- Experience working effectively as part of a team.
- Demonstrated experience delivering high-quality customer service.
- Experience processing high volumes of data accurately and efficiently.
- Experience working with financial records and financial processes.
- Strong verbal and written communication skills, with a professional and responsive approach.
Knowledge
- Understanding of the Higher Education and VET environment.
- Knowledge of basic financial systems and processes.
- Proficiency in Microsoft Office, particularly MS Excel.
Skills & Competencies
- Strong customer service focus across written, phone, and face-to-face interactions.
- Clear and adaptable communication skills suited to different audiences.
- Excellent attention to detail and accuracy.
- Practical and commercial approach to problem-solving.
- Strong teamwork skills and willingness to support colleagues.
- Effective time management and organisational skills.
Personal Attributes
- Professional and confident manner.
- Ability to work under pressure and meet deadlines.
- Strong organisational skills and attention to detail.
- Positive and flexible approach to change.
Employment Details
- Employment type: Part-time, permanent
- Work pattern: 3 days per week (Tuesday mandatory)
- Location: Flexible, with preference for Sydney-based candidates
How to Apply
Please submit:
- A current CV
- A brief cover letter outlining your suitability for the role
Applications should be sent to: careers@ac.edu.au
Applications close: 16 January 2026
Only shortlisted candidates will be contacted. |
