Supporter Engagement Officer
Type: 18-month, fixed-term
Hours: 38 hours per week
Location: Springwood QLD
Vision Christian Media seeks a detail-oriented and experienced customer service professional to join and support our dedicated Customer Services Team.
About Us
Vision Christian Media (United Christian Broadcasters Australia Limited) is a registered non-profit ministry organisation, dedicated to bringing the Good News of the Gospel through media to every corner of Australia and beyond since 1988. People tune in, turn on and follow Vision for encouragement, uplifting music, and compelling messages through broadcast radio, printed and digital publications, and streamed podcasts and videos through our apps, websites and social media. We also operate a syndicated national news service and prayer helpline. All to help people look to God daily. https://vision.org.au/about-us
The Opportunity:
As one of the ministry’s Supporter Engagement Officers, you will be part of a Team whose primary purpose is to lead the Ministry’s supporter engagement activities and day-to-day donation processes. But more important than this will be your responsibility to be one of our front-line Ministry Ambassadors, as you will have direct contact with our amazing supporter and listener base.
You will serve as the primary contact for enquiries about our services and resources, which will require you to deliver first-class support.
This is more than just a job; it is a ministry opportunity for someone with a gift and calling in supporter engagement who is highly attentive to detail.
Key Responsibilities:
- Provide timely inbound and outbound communication via multiple platforms.
- Ensuring all incoming communications are responded to effectively and professionally.
- Connect with our customer and support base authentically and honestly.
- Assist with daily banking reconciliation, deposits and reporting.
- Processing of donations ethically and adhering to all cash handling requirements.
- Support the Ministry Team by providing office and supply management.
- Reception duties and activities.
- Assisting with food services as required.
Essential qualifications and experience:
- Minimum 3 years of experience in a supporter engagement/customer services role, preferably in a medium-sized and or Not-for-profit organisation.
- Relevant tertiary qualification, accreditation or experience.
- Strong understanding of customer service etiquette and processes.
- Proficiency in using Microsoft Dynamics, Office Suite, and Excel.
- Excellent organisational and multitasking skills.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Willingness to align with our organisation’s mission, values, and culture.
https://vision.org.au/core-beliefs
How to apply:
If this position sounds like you, and you would like to join our team, please forward us your cover letter and resume by visiting our website, https://vision.org.au/vacancies/, by midnight Sunday, 20th of April 2025.
Applicants are required to:
- Submit a cover letter (at most 2 x A4 pages) outlining your suitability and why you think you would be the best candidate for this position.
- Provide a current resume outlining your qualifications, skills, work history and experiences relevant to this role.
Please note:
- Only applicants who have the right and ability to work in Australia full-time and have the ability to apply for Working with Children’s clearance are eligible to apply.
- Obtaining a National Police Check will be part of this employment opportunity and will be obtained before any offer of employment is made.
- The position will be filled once the right candidate is identified; therefore, we encourage early application.
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