Care Operations Manager
About the Role
Lead compassionate, resident-focused care in a vibrant retirement community.
As the Village Care Operations Manager at Anglicare’s Castle Hill site, you will lead and enhance our care services, ensuring our residents receive the highest quality, person-centred care.
You will lead with heart, fostering a culture of service excellence and inspiring your team to deliver compassionate and exceptional care. Collaborating closely with a multidisciplinary team, you will ensure compliance with aged care standards and continuously improve our services.
Building a close-knit, resident-first culture is at the core of this role. By engaging with residents, families, and healthcare professionals, you will create a safe, supportive, and thriving community where everyone feels valued and cared for.
Join us in making a meaningful impact and creating a vibrant, caring environment for our residents. Your leadership can transform lives!
Key responsibilities
- Resident-Centred Care: Ensure all residents are treated with dignity and respect, overseeing care forums and service quality.
- Clinical Excellence & Compliance: Partner with Registered Nurses, allied health professionals, and external agencies to deliver outstanding care while meeting aged care standards.
- Leadership & Team Development: Mentor, recruit, and manage an interdisciplinary care team, fostering a high-performance culture.
- Operational Efficiency: Streamline care operations, resource allocation, and service delivery to optimise efficiency and meet key performance targets.
- Family & Stakeholder Engagement: Communicate transparently with families and lead case conferences, ensuring trust and alignment in care planning.
- Continuous Improvement: Identify areas for improvement in care delivery, policies, and processes, ensuring best practices are implemented.
About you
You are a compassionate, strategic leader with a passion for delivering high-quality, resident-focused care. Your ability to engage stakeholders, lead teams, and drive operational excellence will ensure a thriving, supportive community for residents.
- Leadership & Influence: Strong experience managing teams and fostering a collaborative, values-driven culture.
- Clinical & Care Expertise: Deep understanding of aged care regulations, compliance, and evidence-based care practices.
- Operational Excellence: Ability to drive efficiency, optimise service delivery, and exceed care quality benchmarks.
- Strong Stakeholder Engagement: Effective communicator with the ability to build trust with residents, families, and care teams.
Qualifications & Experience
- Bachelor’s degree in Nursing or a related field, with current registration as a Registered Nurse (RN).
- Proven experience leading care operations in aged care, healthcare, or a similar clinical setting.
- Experience in team leadership, workforce planning, and performance coaching.
- Familiarity with aged care regulations, compliance, and best practices.
- Proficiency in care management systems (e.g., iCare) and technology-driven care solutions.
Why Join Us?
- Supportive Environment:Work in a flexible, supportive setting that allows you to do your best work.
- Career Growth:Enjoy opportunities for professional development and career progression.
- Exclusive Benefits:Access discounts at over 400 retail, accommodation, and entertainment venues.
- Wellbeing Focus:Benefit from regular supervision, mentoring, and a comprehensive induction program.
- Fitness Perks:Get discounts to over 800 gyms for you and your family with Fitness Passport.
- Tax Advantages:Take advantage of salary packaging options as a not-for-profit organization.
- Positive Culture:Thrive in a fun, supportive, and engaged team environment.
Apply now to lead a care team that prioritises dignity, compassion, and excellence!
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Please note: This role has recently been re-advertised. Previous applicants are not required to re-apply.
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